Help & Info
Shipping & Delivery
- Do you offer free shipping?
Yes, we offer free shipping on orders over $100 within the continental United States.
- What are your shipping prices?
We do not markup our shipping rates. Shipping costs are calculated based on real-time rates provided by the carriers at checkout.
- Which shipping carriers do you use?
We ship via USPS, UPS, and DHL.
- How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary based on location and class of service. Domestic orders can be expected within 3-7 business days after processing. International orders generally arrive within 7-14 business days, depending on the destination and customs processing. Please note that international orders may be subject to VAT/duties upon receipt, depending on local laws.
- Which countries do you ship to?
We ship to a variety of countries including: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Portugal, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US), United States (US) Minor Outlying Islands, Virgin Islands (British), Virgin Islands (US).
Returns & Exchanges
- What is your return policy?
At SassyAss.co, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day Love It or We’ll Make It Right policy. If you’re not 100% happy with your purchase within 30 days of receiving your order, please follow these steps:
- Contact our Customer Service team at [email protected] with your order number and a brief explanation of the issue. Feel free to include photos if applicable.
- Our team will review your request and provide further instructions on how to proceed. Depending on the situation, we may offer a replacement, exchange, or store credit.
- What is the return policy for EU customers?
EU customers have a 14-day cooling-off period from the date you receive your order, during which you can change your mind and return your item(s) without giving a reason. To initiate a return during the cooling-off period, please contact our Customer Service team at [email protected].
- How do I initiate a return or exchange?
If a return is authorized, please package the item securely and ship it back to us. We recommend using a trackable shipping service, as we cannot be responsible for lost or damaged returns. Once we receive your returned item, we’ll inspect it and process your refund, exchange, or store credit within 7 business days.
Please note the following conditions:
- Items must be in their original, unused condition and accompanied by their original packaging.
- Customized or personalized products may not be eligible for return or exchange unless there is a manufacturing defect or error.
- Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a SassyAss.co error or a product defect.
- For orders shipped to the EU, Great Britain, or Australia, any customs duties, taxes, or additional fees incurred during the original shipment are non-refundable.
- What should I do if my item arrives damaged?
If your item arrives damaged, please retain all packaging and the broken product for inspection by the shipping carrier. Take photos of the damage to the shipping container and product, and contact our Customer Service team at [email protected] within 7 days of receiving the order. We’ll work with you to resolve the issue.
Faq
Here, you’ll find answers to common questions about our products, shipping, returns, and more. Whether you’re curious about the ingredients in our candles, the benefits of soy wax, or how to initiate a return, we’ve got you covered. We strive to provide a sassy and satisfying shopping experience, and this section aims to address any concerns or inquiries you might have. If you need further assistance, don’t hesitate to reach out to our customer service team.
Product Information and Ingredients
Our candles are crafted from high-quality soy wax, which is vegan and eco-friendly. We hand blend essential oils and premium fragrance oils to ensure a long-lasting and delightful scent experience.
Yes, all our products are 100% vegan and cruelty-free, ensuring that no animals are harmed in the making of our products.
Absolutely! You can create your own custom candle with your favorite SassyAss fragrance and personalized saying.
Our standard 8oz candles burn for 65-70 hours, and our premium 9oz candles burn for 70-75 hours. Burn time may vary slightly depending on conditions in your home and the variances in fragrance ingredients for different scents.
Wax melts are a flameless option to enjoy our fragrances. Simply place them in a wax warmer, and they will release a continuous scent as they melt.
Proper care and use of your soy candles can enhance their performance and longevity. Follow these tips:
- Trim the Wick: Before each use, trim the wick to about 1/4 inch to prevent excessive soot and ensure a clean burn.
- First Burn: Allow the candle to burn for 2-3 hours on its first use to create an even melt pool, which helps prevent tunneling.
- Avoid Drafts: Keep your candle away from drafts, fans, and open windows to ensure an even burn.
- Burn Time: Limit the burn time to 3-4 hours at a time to maintain the candle’s scent throw and prevent overheating.
- Extinguishing: Use a candle snuffer or gently blow out the flame to prevent hot wax splatters.
- Storage: Store your candles in a cool, dark place to preserve their fragrance and prevent discoloration.
By following these care instructions, you can enjoy the full benefits of your SassyAss soy candles.
Soy wax candles burn cleaner and longer than traditional paraffin candles. They produce less soot and are made from a renewable resource, making them better for the environment.
Yes, our products are designed to be non-toxic and clean-burning, making them safe for use around people who are sensitive to fragrances, those who suffer from migraines, and homes with children and pets. However, everyone is unique, and while we can’t absolutely guarantee that there won’t be any reactions to our ingredients, we do have a satisfaction guarantee to ensure you love your purchase.
Paraffin wax (also marketed as mineral wax) is derived from petroleum, making it less eco-friendly and producing more soot when burned. Burning paraffin wax is like having a mini oil refinery in your home, releasing known harmful byproducts, toxins, and carcinogens such as benzene and toluene into the air. In contrast, soy wax is a natural plant-based vegetable wax made from soybeans, is renewable, burns clean, and is free from toxic compounds, providing a healthier and more eco-friendly alternative.
While alternative waxes like soy blends, coconut wax, coco-soy wax, coco-apricot wax, and palm wax are marketed as luxurious and clean-burning due to their plant-based ingredients, many of them contain a significant amount of paraffin wax. This undermines their eco-friendly claims. Additionally, these waxes are not always ethically sourced, particularly palm wax, which often contributes to environmental degradation and ethical concerns. At SassyAss.co, we prioritize using 100% American made soy wax sourced from midwestern farms for a genuinely clean and sustainable candle experience.
Our proprietary EcoPure Diffuser Solution is non-toxic, DPG-free, VOC compliant, and made with 50.1% renewable resources. It is 100% biodegradable and optimized for the strongest scent throw.
Simply insert the reeds into the diffuser bottle. The solution will travel up the reeds and disperse the fragrance into the air. You can adjust the fragrance throw by adding or removing reeds as desired. Flip the reeds every few days for a stronger scent.
Our soy wax is made from renewable resources, and our EcoBase™ Diffuser Solution is biodegradable. We prioritize eco-friendly practices and materials in all our products. Additionally, our packaging is fully recyclable, including HexFill paper cushioning, plant-based packing peanuts, and post-consumer recycled packing materials.
Ordering and Payments
We accept all major credit and debit cards, PayPal, Venmo, Apple Pay, Google Pay, and other common payment methods to make your shopping experience as convenient as possible.
If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed and shipped.
No, you can check out as a guest. However, creating an account allows you to track your orders and earn rewards.
Our rewards program lets you earn points for every purchase, which can be redeemed for discounts on future orders. You can also earn points by referring friends.
Yes! We offer wholesale accounts to independent and boutique retailers, salons, and spas, as well as bulk discounts for larger orders. This makes it easier for you to share our sassy candles with a wider audience. We also provide custom orders for events and corporate gifting, allowing you to create personalized and memorable gifts for your guests or clients. For more information and to discuss your specific needs, please contact our customer service team at [email protected].
Yes, we provide custom and white label fragrances and products for retailers, boutiques, salons, and spas. This service allows you to create personalized and exclusive products tailored to your business’s needs. Whether you’re looking to expand your product line or offer unique branded items, we can help. For more information and to discuss your specific requirements, please contact our customer service team at [email protected].
